Delivery is free regardless of how many items you have delivered which includes postage, packaging and administration. This allows you to order as many items as you wish, large or small, for just the one charge. Occasionally we do have to make an extra charge on an item if it is particularly large and bulky, but may not be heavy enough for a pallet delivery. This is because courier companies can charge by volumetric size as well as weight. Any extra charge on an item is clearly indicated. For larger orders that need to be shipped by pallet, we will confirm the cost to you once we have your delivery postcode.
*The above delivery applies to mainland England, Wales and southern Scotland only. For customers in Northern Ireland, The Highlands, The Channel Islands or other offshore islands, please contact us by email or phone 01332 863890 for a quote. It may not be possible to deliver some heavy items over 30KG to some destinations due to carrier restrictions.
We aim to despatch all goods within 2 working days of the receipt of order, and usually within 1 working day. Standard delivery with our specialist couriers is usually on a next working day so you should receive your order within 5 working days. We advise having deliveries made to your work address if possible, as there is usually someone available to check and sign for a delivery. If no-one will be at the delivery address during the weekday daytime, please enter clear instructions of where you would like the package to be left in our Special Instructions box, during the checkout process. Please be aware that if the goods are left as per your instructions, it is at your own risk.
Very occasionally due to circumstances out of our control, such as late deliveries from our suppliers, inclement weather or transport breaking down, it may take longer to deliver some goods. In this case we will contact you within 72 hours of order to inform you of the expected delivery date. If this is not acceptable you will have the option of cancelling the order for a full refund.
Please contact us for a quote for your delivery to off shore Islands, Central and Northern Scotland and Northern Ireland. We can deliver most of our products to Southern Ireland, Europe and beyond, but you would need to email us first with full details of your order and your name, address and contact email and telephone number. We would need to know the quantity and name of of the items you wanted to order so we can estimate the size and weight. Please also note that you should be aware of any importy duty or tax that your country may impose.